Being a Systems Administrator, can’t help to get amused with my imagination
how it will look like to implement ticketing system with SLAs for the Indian
political leaders & getting that published to public :)
Somehow, in a commoner view, Indian Politics is always seen as a horrible unethical show, though there are many interesting leaders sparkle now and then. But these good leaders face much of difficulties to stay as a odd man and may fade away eventually .
To be practical, the corruption can be completely eliminated within a decade in India, if politicians pass a bill on that and follow that effectively. But the higher officials and politicians are the decision makers to pass any bill. And no politician is willing to take that risk , so far.
Though there could be "n" no of methods be devised to eliminate corruption, every commoner have many wonderful ideas , methods to get rid of the corruption. There was popular movie named "Indian" (in tamil), which came up with an idea of every department having a compliant box, but where action (for those complaints) should be taken by some other department, in that way there wont be any hesitation to bring justice there. It is a beautiful concept, but never implemented.
So now, here is one more idea :)
Thro’ out India, there should be a ticketing tool for the services.
* Every MLA, MP should have an account in the ticketing system.
* There should be defined SLA (Service level Agreement ) for each service, Say basic needs such as 'Water problem' should be solved within 24 hours. Similarly for other issues...
* All possible issues should be listed in the ticketing system
* Public can add more services to the system thro' voting system via facebook or twitter.
* Public can raise/send their tickets to this Governing Dept via telephonic call or mail or email or in person. The ticket can be raised online too
* Every issue should be immediately added to the ticketing system, categorizing as per constituency & Severity
*Resolved issues can be closed ; Time to work on the issue would be measured. Every best time to solve an issue should be appreciated and awarded.
* Ticketing system should be visible online for public and upto date
* Every MLA/MP should be given enough access/facilities to perform their duty diligently. It is state/central minister's duty to make sure on that part.
* The results should be tracked periodically, bi-weekly, monthly quarterly, and yearly.
* Top performing MLA /MPs should be awarded with huge lump sum reward money or a luxurious car or flat or plot. ( Thats the carrot to these bunnies!!!! )
* Worst performing MLA/MPs will have fear of loosing their positions, provided they fail to stick with SLA 3 consecutive times.
* MLA/MP should be dismissed if they fail to stick to the SLA more than 10 times.
* That position should be offered to second front or third front party candidates as per hierarchy.
Similarly there should be a ticketing system to every state and central minister too. So do as for Chief Minister & Prime Minister!
I hope there could be many other layman having this idea, wish this is taken into consideration and executed by professionals!
Jai Hind!!!!
Somehow, in a commoner view, Indian Politics is always seen as a horrible unethical show, though there are many interesting leaders sparkle now and then. But these good leaders face much of difficulties to stay as a odd man and may fade away eventually .
To be practical, the corruption can be completely eliminated within a decade in India, if politicians pass a bill on that and follow that effectively. But the higher officials and politicians are the decision makers to pass any bill. And no politician is willing to take that risk , so far.
Though there could be "n" no of methods be devised to eliminate corruption, every commoner have many wonderful ideas , methods to get rid of the corruption. There was popular movie named "Indian" (in tamil), which came up with an idea of every department having a compliant box, but where action (for those complaints) should be taken by some other department, in that way there wont be any hesitation to bring justice there. It is a beautiful concept, but never implemented.
So now, here is one more idea :)
Thro’ out India, there should be a ticketing tool for the services.
* Every MLA, MP should have an account in the ticketing system.
* There should be defined SLA (Service level Agreement ) for each service, Say basic needs such as 'Water problem' should be solved within 24 hours. Similarly for other issues...
* All possible issues should be listed in the ticketing system
* Public can add more services to the system thro' voting system via facebook or twitter.
* Public can raise/send their tickets to this Governing Dept via telephonic call or mail or email or in person. The ticket can be raised online too
* Every issue should be immediately added to the ticketing system, categorizing as per constituency & Severity
*Resolved issues can be closed ; Time to work on the issue would be measured. Every best time to solve an issue should be appreciated and awarded.
* Ticketing system should be visible online for public and upto date
* Every MLA/MP should be given enough access/facilities to perform their duty diligently. It is state/central minister's duty to make sure on that part.
* The results should be tracked periodically, bi-weekly, monthly quarterly, and yearly.
* Top performing MLA /MPs should be awarded with huge lump sum reward money or a luxurious car or flat or plot. ( Thats the carrot to these bunnies!!!! )
* Worst performing MLA/MPs will have fear of loosing their positions, provided they fail to stick with SLA 3 consecutive times.
* MLA/MP should be dismissed if they fail to stick to the SLA more than 10 times.
* That position should be offered to second front or third front party candidates as per hierarchy.
Similarly there should be a ticketing system to every state and central minister too. So do as for Chief Minister & Prime Minister!
I hope there could be many other layman having this idea, wish this is taken into consideration and executed by professionals!
Jai Hind!!!!
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